NLP-Based Automation in Customer Support and Case Management. International journal of networks and security, [S. l.], v. 5, n. 01, p. 91–117, 2025. DOI: 10.55640/ijns-05-01-07. Disponível em: https://www.academicpublishers.org/journals/index.php/ijns/article/view/4336.. Acesso em: 26 sep. 2025.