MANAGING HOTELS IN CRISIS: THE IMPACT OF OPERATIONAL PROFICIENCY ON DECISION-MAKING. International journal of tourism and hospitality management, [S. l.], v. 3, n. 3, p. 7–12, 2023. Disponível em: https://www.academicpublishers.org/journals/index.php/ijthm/article/view/181.. Acesso em: 29 oct. 2025.