Articles | Open Access | https://doi.org/10.55640/ijdsml-05-02-03

Privacy-Preserving Customer Segmentation for Scalable Media Optimization in E-Commerce

Surya Narayana Reddy Chintacunta, , Manager - Data & Analytics, WPP Media, USA
Sowjanya Deva, , Data Engineer, Code Acuity Inc, USA

Abstract

E-commerce sites and marketers need to personalize customer experiences without breaking the law because people are becoming more worried about data privacy and third-party cookies are being phased out. This paper shows how to use machine learning to create a framework for customer segmentation and media optimization that protects privacy. The system is made to work in decentralized, privacy-sensitive settings. It uses unsupervised clustering, predictive modeling, and real-time decisioning engines to give users useful information without giving away their identity. Our method uses federated learning and cleanroom technologies to make sure that it follows laws like GDPR and CCPA. This is different from traditional commercial segmentation tools that rely heavily on centralized data collection and unclear personalization methods. The framework shows big improvements in performance when tested on real-world e-commerce datasets. It gets a 23% increase in Return on Ad Spend (ROAS), a 17% increase in conversion rates, and a 14% drop in cost-per-acquisition. The proposed solution is a scalable and compliant replacement for old marketing tools. It lets you target people more accurately and buy media more efficiently in today's changing digital world.

Keywords

Customer Segmentation, Privacy-Preserving Analytics, Federated Learning, Digital Advertising, Machine Learning, Media Optimization, Data Cleanrooms, E-commerce Personalization

References

X. Chen, Y. Wang, and L. Zhang, "Multi-armed bandit algorithms for real-time bidding in display advertising," in Proc. 24th ACM SIGKDD Int. Conf. Knowledge Discovery & Data Mining, 2018, pp. 1492–1501.

C. Dwork, "Differential privacy," in Proc. Int. Colloquium on Automata, Languages, and Programming, 2006, pp. 1–12.

M. A. Gomes and T. Meisen, "A review on customer segmentation methods for personalized customer targeting in e-commerce use cases," Inf. Syst. e-Bus. Manage., vol. 21, pp. 527–570, 2023.

A. M. Hughes, Strategic Database Marketing. New York, NY, USA: McGraw-Hill, 1994.

T. Li, A. K. Sahu, A. Talwalkar, and V. Smith, "Federated learning: Challenges, methods, and future directions," IEEE Signal Process. Mag., vol. 37, no. 3, pp. 50–60, 2020.

B. McMahan, E. Moore, D. Ramage, S. Hampson, and B. A. y Arcas, "Communication-efficient learning of deep networks from decentralized data," in Proc. 20th Int. Conf. Artificial Intell. Statist., 2017, pp. 1273–1282.

S. Wang, J. Tang, Y. Wang, and H. Liu, "Exploring hierarchical structures for recommender systems," IEEE Trans. Knowl. Data Eng., vol. 33, no. 4, pp. 1493–1506, Apr. 2021.

M. Wedel and W. A. Kamakura, Market Segmentation: Conceptual and Methodological Foundations. Boston, MA, USA: Springer, 2000.

W. X. Zhao, S. Mu, Y. Hou, Z. Lin, Y. Chen, X. Pan, ... and J. R. Wen, "RecBole: Towards a unified, comprehensive and efficient framework for recommendation algorithms," in Proc. 30th ACM Int. Conf. Inf. Knowl. Manage., 2021, pp. 4653–4664.

A. Kaniganti and V. Challa, "Serverless computing: Revolutionizing AI/ML applications with AWS Lambda and SageMaker," J. Artif. Intell. Cloud Comput., vol. 3, no. 2, pp. 15–29, 2025.

A. Gracias, "Serverless AI architectures: Implementing event‑driven machine learning pipelines with AWS Lambda and Azure Functions," Better Dev Books, New York, NY, USA, 1st ed., 2025.

S. Jonnakuti, "Real‑time AI with EventBridge and Step Functions: Intelligent orchestration for business pipelines," Int. J. Latest Res. Papers, vol. 5, no. 1, pp. 100–110, Jan. 2025.

A. Grafberger, S. Wörner, D. Renggli, M. Götz, and A. Miele, "FedLess: Secure and scalable federated learning using serverless computing," in arXiv preprint arXiv:2111.03396, Nov. 2021.

E. Collins and M. Wang, "Federated learning: A survey on privacy‑preserving collaborative intelligence," in arXiv preprint arXiv:2504.17703, Apr. 2025.

W. Lin, Y. Chen, Q. Yang, and J. Liu, "Graph‑relational federated learning: Enhanced personalization and robustness," IEEE Trans. Dependable Secure Comput., early access, 2025.

Article Statistics

Downloads

Download data is not yet available.

Copyright License

Download Citations

How to Cite

Privacy-Preserving Customer Segmentation for Scalable Media Optimization in E-Commerce. (2025). International Journal of Data Science and Machine Learning, 5(02), 25-40. https://doi.org/10.55640/ijdsml-05-02-03