Articles | Open Access |

A Comprehensive Investigation into the Nexus of Experiential Value Co-Creation and Behavioral Intentions among Digital Tourists

Prof. Cheng-Hao Wu , Department of Tourism and Leisure Management, National Cheng Kung University, Taiwan
Dr. Sofia I. Konstantinou , Faculty of Business and Economics, University of Athens, Greece

Abstract

In the era of digital tourism, travelers are no longer passive recipients of services but active participants in creating value through digital platforms and interactions. This study presents a comprehensive investigation into the relationship between experiential value co-creation and behavioral intentions among digital tourists. Drawing on value co-creation theory and consumer behavior frameworks, the research explores how dimensions such as interactivity, personalization, and digital engagement influence tourists’ satisfaction, loyalty, and willingness to recommend. A mixed-methods approach was adopted, combining survey data from 432 digital tourists with in-depth interviews. The findings reveal a significant positive correlation between co-created experiential value and favorable behavioral intentions, mediated by perceived authenticity and trust in digital service platforms. These insights contribute to a deeper understanding of the digital tourism experience and offer practical implications for service providers aiming to enhance user engagement and brand advocacy in a competitive online environment.

Keywords

Experiential value, value co-creation, digital tourism

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A Comprehensive Investigation into the Nexus of Experiential Value Co-Creation and Behavioral Intentions among Digital Tourists. (2025). International Journal of Tourism and Hospitality Management, 5(03), 28-34. https://www.academicpublishers.org/journals/index.php/ijthm/article/view/6230