Efficient management of patient flow remains one of the most critical organizational challenges in modern stomatology. Increasing demand for dental services, limited clinical resources, and insufficient information about waiting queues often lead to longer waiting times, reduced treatment efficiency, and financial losses for medical institutions. Through the analysis of contemporary international research in healthcare management, health economics, and dental service systems, the present study evaluates the importance and economic implications of queue information in stomatological practice. Particular attention is paid to the role of digital queue monitoring systems, information transparency for patients, and optimization of clinical scheduling. Statistical evidence from global healthcare reports indicates that inefficient queue management may increase operational costs of dental clinics by 15–30% while simultaneously reducing patient satisfaction levels. 

patient waiting time, healthcare economics, medical service efficiency, digital queue systems, health service management, clinical scheduling, healthcare optimization

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