This study focuses on the statistical evaluation of the digital transformation in the banking system, with a specific emphasis on the online activities of commercial banks. It aims to identify strengths, weaknesses, opportunities, and threats related to current evaluation methodologies through a comprehensive SWOT analysis combined with a detailed literature review. The research highlights the need for integrated quantitative and qualitative performance indicators and emphasizes the role of advanced analytics technologies to improve assessment accuracy. The findings provide valuable insights for banks, policymakers, and researchers to enhance the effectiveness and reliability of online banking service evaluations in a rapidly evolving digital environment.

digital transformation, online banking, commercial banks, statistical evaluation, SWOT analysis, performance indicators, big data analytics, financial services.

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