
MARKETING OF SOCIAL SERVICES IN THE FIELD OF TOURISM
Jumayeva Zamira Bustanovna , Asia international university, Bukhara, UzbekistanAbstract
Marketing in the field of tourism plays a crucial role in connecting internal management practices of travel companies with external market realities. Initially developed in the manufacturing sector, social services marketing has evolved into a vital tool for the tourism industry due to the growing competition, commercialization of services, and the specific nature of tourism products. Unlike traditional goods, tourist services are often offered as pre-packaged sets of experiences that require predicting consumer demand and preferences in advance. Effective marketing in tourism therefore ensures constant alignment of services with customer needs, enabling companies to remain competitive and profitable. At the macro level, tourism marketing is shaped by state policy and the economic role of tourism, with examples such as the U.S. Tourism Marketing Bureau coordinating national and international projects. At the micro level, travel companies and independent marketing firms employ research to evaluate market conditions, advertising effectiveness, consumer preferences, and product quality. Key research areas include assessing the popularity of destinations, analyzing new market opportunities, evaluating advertising channels, and identifying problematic situations. Overall, the marketing of social services in tourism functions as a system of continuous adaptation, designed to anticipate demand, enhance product quality, and sustain consumer interest, while also acting as an indicator of long-term success for tour operators.
Keywords
tourism marketing, social services marketing, market research, consumer preferences, travel agencies, tourism policy, advertising effectiveness, tourist product quality, destination competitiveness, service commercialization
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