Articles | Open Access |

Digital Transformation as a Socio-Technical Reconfiguration of Business Strategy, Innovation, and Value Creation

Nadia Petrova , Universite de Lausanne, Switzerland

Abstract

Digital transformation has emerged as one of the most consequential and complex phenomena shaping contemporary organizations, industries, and economies. Far from being a purely technological shift, digital transformation represents a deep socio-technical reconfiguration that alters business strategies, organizational structures, innovation processes, and mechanisms of value creation. Drawing strictly and exclusively on the provided body of scholarly literature, this article develops an integrative and theoretically grounded examination of digital transformation in established organizations. The study synthesizes insights from strategic management, information systems, innovation studies, and operations management to conceptualize digital transformation as an ongoing, multi-layered process rather than a discrete initiative or technological upgrade.

The article begins by situating digital transformation within the historical evolution of digitization and information technology adoption, emphasizing the distinctive characteristics that differentiate contemporary digital transformation from earlier waves of automation and IT-enabled change. Building on foundational contributions, the analysis highlights how digital technologies enable new business models, reshape competitive dynamics, and redefine the boundaries of firms and markets. Particular attention is given to digital business strategy, platform-based competition, data-driven decision-making, and the emergence of ecosystems and open innovation arrangements.

Methodologically, the article adopts a qualitative, theory-synthesizing approach, systematically integrating conceptual frameworks and empirical findings from the reference literature. This approach allows for a nuanced exploration of how organizations navigate tensions between stability and change, control and openness, and efficiency and innovation during digital transformation. The results of this synthesis reveal recurring patterns related to organizational learning, capability development, governance, and human capital challenges. They also underscore the importance of leadership, participatory processes, and cultural adaptation in sustaining transformation efforts over time.

The discussion advances several theoretical contributions. First, it reframes digital transformation as a continuous process of strategic renewal embedded in socio-technical systems. Second, it highlights the interdependence between digital technologies and organizational practices, challenging deterministic and technology-centric narratives. Third, it identifies critical limitations in existing research, including underexplored issues related to ethics, workforce displacement, and long-term value appropriation. The article concludes by outlining directions for future research and offering implications for managers seeking to navigate the complexities of digital transformation in an increasingly interconnected and data-intensive world.

Keywords

Digital transformation, business strategy, innovation

References

Andal-Ancion, A., Cartwright, P. A., & Yip, G. S. (2003). The digital transformation of traditional businesses. MIT Sloan Management Review, 44(4), 34–41.

Andriole, S. J. (2017). Five myths about digital transformation. MIT Sloan Management Review, 58(3), 20–22.

Arntz, M., Gregory, T., & Zierahn, U. (2017). Revisiting the risk of automation. Economics Letters, 159, 157–160.

Bai, X., Gopal, R., Nunez, M., & Zhdanov, D. (2012). On the prevention of fraud and privacy exposure in process information flow. INFORMS Journal on Computing, 24(3), 416–432.

Berman, S. J. (2012). Digital transformation: Opportunities to create new business models. Strategy and Leadership, 40(2), 16–24.

Bharadwaj, A., El Sawy, O. A., Pavlou, P. A., & Venkatraman, N. (2013). Digital business strategy: Toward a next generation of insights. MIS Quarterly, 37(2), 471–482.

Bierwolf, R. (2016). Project excellence or failure? Doing is the best kind of learning. IEEE Engineering Management Review, 44(2), 26–32.

Bogers, M., Chesbrough, H., & Moedas, C. (2018). Open innovation: Research, practices, and policies. California Management Review, 60(2), 5–16.

Bondar, S., Hsu, J. C., Pfouga, A., & Stjepandić, J. (2017). Agile digital transformation of system-of-systems architecture models using Zachman framework. Journal of Industrial Information Integration, 7, 33–43.

Bouncken, R. B., Kraus, S., & Roig-Tierno, N. (2021). Knowledge- and innovation-based business models for future growth: Digitalized business models and portfolio considerations. Review of Managerial Science, 15(1), 1–14.

Bruskin, S. N., Brezhneva, A. N., Dyakonova, L. P., Kitova, O. V., Savinova, V. M., Danko, T. P., & Sekerin, V. D. (2017). Business performance management models based on the digital corporation’s paradigm. European Research Studies Journal, 20(4), 264–274.

Deloitte. (2015). The sting in the tale: Are banks attracting the right talent? The Deloitte Talent in Banking Survey 2015.

Dong, J. Q., & Wu, W. (2015). Business value of social media technologies: Evidence from online user innovation communities. Journal of Strategic Information Systems, 24(2), 113–127.

Dong, J. Q., & Yang, C.-H. (2019). Business value of big data analytics: A systems-theoretic approach and empirical test. Information and Management.

Dougherty, D., & Dunne, D. (2012). Digital science and knowledge boundaries in complex innovation. Organization Science, 23(5), 1467–1484.

Dremel, C., Wulf, J., Herterich, M. M., Waizmann, J. C., & Brenner, W. (2017). How AUDI AG established big data analytics in its digital transformation. MIS Quarterly Executive, 16(2), 81–100.

Eggers, J. P., & Park, K. F. (2018). Incumbent adaptation to technological change: The past, present, and future of research on heterogeneous incumbent response. Academy of Management Annals, 12(1), 357–389.

Eisenmann, T. R., Parker, G., & Van Alstyne, M. W. (2006). Strategies for two-sided markets. Harvard Business Review, 84, 92–101.

Foss, N. J., & Saebi, T. (2017). Fifteen years of research on business model innovation: How far have we come, and where should we go? Journal of Management, 43(1), 200–227.

Gensler, S., Neslin, S. A., & Verhoef, P. C. (2017). The showrooming phenomenon: It’s more than just about price. Journal of Interactive Marketing, 38(2), 29–43.

Gölzer, P., & Fritzsche, A. (2017). Data-driven operations management: Organisational implications of the digital transformation in industrial practice. Production Planning and Control, 28(16), 1332–1343.

Greenstein, S., Lerner, J., & Stern, S. (2013). Digitization, innovation, and copyright: What is the agenda? Strategic Organization, 11(1), 110–121.

Grönroos, C., & Voima, P. (2013). Critical service logic: Making sense of value creation and co-creation. Journal of the Academy of Marketing Science, 41(2), 133–150.

Hansen, A. M., Kraemmergaard, P., & Mathiassen, L. (2011). Rapid adaptation in digital transformation: A participatory process for engaging IS and business leaders. MIS Quarterly Executive, 10(4), 175–186.

Hansen, R., & Sia, S. K. (2015). Hummel’s digital transformation toward omnichannel retailing: Key lessons learned. MIS Quarterly Executive, 14(2), 51–66.

Ho, J. C., & Lee, C. S. (2015). A typology of technological change: Technological paradigm theory with validation and generalization from case studies. Technological Forecasting and Social Change, 97, 128–139.

Hoffman, D. L., & Novak, T. P. (2017). Consumer and object experience in the internet of things: An assemblage theory approach. Journal of Consumer Research, 44(6), 1178–1204.

Iansiti, M., & Lakhani, K. R. (2014). Digital ubiquity: How connections, sensors, and data are revolutionizing business. Harvard Business Review, 92(11), 90–99.

Article Statistics

Downloads

Download data is not yet available.

Copyright License

Download Citations

How to Cite

Digital Transformation as a Socio-Technical Reconfiguration of Business Strategy, Innovation, and Value Creation. (2026). International Journal of Business and Management Sciences, 6(02), 1-6. https://www.academicpublishers.org/journals/index.php/ijbms/article/view/10621