This study investigates the intricate relationship between Information Technology (IT) integration, user perception, and performance outcomes in Kenyan public hospitals. As healthcare systems globally move towards digitalization, understanding the dynamics within these specific contexts becomes imperative. This research utilizes a mixed-method approach, combining quantitative surveys and qualitative interviews, to analyze the impact of IT systems on healthcare delivery and user satisfaction. Key findings indicate that successful IT integration significantly enhances operational efficiency, patient care, and overall hospital performance. However, user perception plays a critical role, mediating the effectiveness of IT adoption. The study underscores the importance of training, stakeholder involvement, and continuous evaluation to optimize IT systems in healthcare settings. These insights aim to guide policymakers and hospital administrators in designing strategies that foster effective IT implementation, ultimately improving healthcare outcomes in Kenyan public hospitals.

Information Technology Integration, User Perception, Hospital Performance

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