In the realm of public sector services, the pursuit of high-quality service delivery is paramount to achieving organizational effectiveness and meeting public expectations. Quality management plays a crucial role in this endeavor, offering systematic approaches to enhance service quality, efficiency, and responsiveness. This paper explores the principles and practices of quality management within the public sector context, highlighting its strategies for improving service delivery processes and outcomes. By focusing on continuous improvement, stakeholder engagement, and performance measurement, organizations can achieve sustainable advancements in service quality. Through case studies and analysis, this abstract underscores the importance of integrating robust quality management frameworks to optimize service quality and ensure public satisfaction and trust.

Quality Management, Public Sector, Service Quality

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